🛠️ FADE Support Summary
| Type of Inquiry | Contact Method | Response Time |
|---|---|---|
| Not a Member Yet? General questions about FADE, membership, or events | 📩 Email: hello@fadeinit.org | 5–7 business days |
| Already a Member? Need help with your account, access, or participation? | 💬 Discord: Customer Support channel in the FADE Server | Checked regularly on weekdays |
Note:
All support is handled by a real human — our Executive Director — who’s working hard to build, teach, and support this initiative with care. Thanks for your patience and kindness as we grow.
Customer Service Policy
At FADE Initiative, we are deeply committed to supporting our community with integrity, care, and transparency. Whether you’re exploring a membership or already part of the Collective, we want your experience to feel seen, valued, and respected.
1. Contact Methods
📩 Pre-Registration Inquiries
If you’re not yet a member and have questions about FADE’s mission, programs, or memberships, we welcome your questions by email:
Email: hello@fadeinit.org
Please allow 5–7 business days for a response. Our team is small — just one person — and we appreciate your patience while we give each message the thoughtful attention it deserves.
💬 Post-Registration Support
If you’re a current member of the FADE Collective, please reach out through our private Customer Support channel in the FADE Discord server. This allows us to provide faster, more organized support for:
- Account access
- Membership or billing questions
- Event registration or tech issues
- Concerns about community conduct or platform bugs
This support space is checked regularly on weekdays and is the best way for members to get help efficiently.
2. Our Support Philosophy
FADE is still small and growing. At this time, all customer service is handled personally by our Executive Director, who also teaches, builds the platform, manages events, and more. You’re not talking to a bot or a corporate team — you’re connecting with a real person who cares deeply about your experience and this community.
We ask for your kindness and patience, and in return, we promise:
- A thoughtful response within 5–7 business days
- Honest communication about what we can do (and what might take time)
- Respect for your concerns, always
3. Code of Respect
We’re building a community rooted in mutual care. Please interact with our support channels respectfully. Inquiries that are aggressive, threatening, or demeaning may result in denied service or removal from FADE platforms.
Let’s build something meaningful — together.